j

Privacy Policy

Privacy Policy

At Rapid Fix Auto, we are committed to protecting the privacy and personal data of our customers. This Privacy Policy outlines how we collect, use, store, and share your information when you engage with our services — whether through our website, over the phone, or during a mobile service visit. By using our services, you agree to the terms outlined in this policy.

At Rapid Fix Auto, we are committed to protecting the privacy and personal data of our customers. This Privacy Policy outlines how we collect, use, store, and share your information when you engage with our services — whether through our website, over the phone, or during a mobile service visit. By using our services, you agree to the terms outlined in this policy.

Contact Us

1. Who We Are?

Rapid Fix Auto is a London-based mobile auto service provider, offering convenient and professional tyre fitting, battery replacement, car servicing, accessories installation, and roadside assistance. Our goal is to make vehicle maintenance as efficient and stress-free as possible. This policy applies to all data collected by Rapid Fix Auto through our website (www.rapidfixauto.co.uk) and all other communication or service channels we operate.

2. What Personal Data We Collect?

We collect only the necessary personal data required to provide you with efficient service. This includes your full name, contact information such as phone number and email address, vehicle details including make, model, tyre size, and registration number, and your preferred service location. We may also collect payment information, which is processed securely through trusted third-party platforms. Additionally, we may gather browser or IP address data to improve our website's functionality and security.

3. How We Use Your Information?

Your personal data is used solely to provide and improve our services. We use your information to confirm bookings, contact you for service updates or delays, issue invoices and receipts, and deliver services at the correct time and location. With your consent, we may occasionally send you promotional offers or service reminders. Additionally, we use data analytics from our website to improve functionality and user experience, ensuring our online presence remains secure and responsive to your needs.

4. Lawful Basis for Processing

We collect and process your data under lawful bases defined by the General Data Protection Regulation (GDPR). These include your consent (where required), our contractual obligation to fulfill your service request, our legitimate interest in improving our services and protecting against fraud, and our legal obligation to maintain accurate financial and operational records. We ensure that all data processing activities are necessary, transparent, and respectful of your privacy rights.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data with any third parties. However, we may share necessary information with trusted service partners — such as payment processors (e.g., Stripe or PayPal), email or SMS platforms used to confirm bookings, and cloud software providers who help us manage customer data securely. In some instances, we may also share information with legal or regulatory bodies if required to do so by law. All third parties we work with comply with GDPR and are contractually bound to keep your data secure.

6. Data Retention

We retain your personal data only for as long as it is necessary to provide services or meet legal and accounting requirements. For example, we typically retain service and booking data for up to seven years to comply with financial regulations. Marketing data is held until you withdraw your consent or unsubscribe. Any cookies or session data collected via our website is managed according to our Cookie Policy, and you can control that via your browser settings.

7. Your Rights Under GDPR

Under GDPR, you have several rights concerning your personal data. These include the right to access your data, correct any inaccuracies, request deletion (commonly known as the “Right to be Forgotten”), restrict or object to certain data processing activities, and withdraw consent at any time. If you wish to exercise any of these rights, simply contact us using the details provided at the end of this policy. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being mishandled.

8. Cookies & Website Tracking

Our website uses cookies to enhance your browsing experience, gather anonymous analytics data, and support features like secure logins and service bookings. These cookies may track non-personal data such as your IP address, browser type, and time spent on our pages. You can accept, reject, or modify your cookie preferences through your browser settings. For full information, please refer to our separate [Cookie Policy].

9. Data Security

We take data security very seriously and implement multiple safeguards to protect your personal information. Our website uses SSL encryption to protect data during transmission, and we store all customer data on secure, encrypted servers. Access to data is restricted to authorized team members, and we regularly back up and audit our systems. We also use trusted third-party providers who comply with the highest data protection standards.

10. Changes to This Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our services, legal obligations, or industry standards. All updates will be posted on this page with a revised “Last Updated” date. By continuing to use our services after any changes, you agree to the revised policy terms. We recommend reviewing this page regularly to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please feel free to contact us:

Rapid Fix Auto:

📍 306 Ballards Lane
London
N12 0EY

📞 020 8445 8964

📧 info@rapidfixauto.co.uk
Contact Us